As long as no special conditions have been agreed and confirmed by us in writing, on placing an order in the online shop at, the buyer declares that he/she is in agreement with the following GCTC:

1. Conclusion of contract
Online orders (incl. prices and scope of supply) are only binding for us if we have confirmed them in writing (correspondence by e-mail also applies). This also applies to special agreements regarding orders, as well as retrospective additions and changes to orders.

2. Deliveries outside Switzerland
Buyers outside Switzerland are responsible for taking care of the import formalities for our goods in their country. Any special standards and regulations are to be made known to us at the latest on placing the order.

3. Prices
The prices given at the time the online order was placed shall apply. (Errors and omissions excepted; the definitive purchase price only becomes valid on receipt of our order acknowledgement.) Special offers (concessions, etc.) are only valid as long as specified or as long as stocks last. An additional lump sum will be charged for packaging and transport. Prices are understood to be exclusive of legally applicable value added tax unless otherwise specified.

4. Payment
Goods will only be despatched after payment by prepayment, credit card, PostCard (Switzerland only) or PayPal. In the case of prepayment, the goods will only be despatched after our bank is credited with the invoice amount. Goods remain the property of Witschi until payment of the invoice amount is made in full.

5. Delivery times
Goods we hold in stock will be despatched within 3 working days if at all possible. In the event of delivery delays of more than 5 working days, the customer will be informed. In the case of orders that are unclear or modified retrospectively, the delivery date will be calculated from the date of complete clarification of the scope of supply. Operating and transport problems and incidences of Act of God release us from the agreed delivery date and from the obligation to fulfil the order completely.

6. Despatch / damage in transit

Goods will be despatched using a carrier of our choice at current rates. A handling fee is included in the transport costs for packaging. We will pack products carefully and appropriately.

Benefits and risks are transferred to the buyer once the goods leave our premises. In the event of damage caused to goods in transit, the circumstances and any further action are to be clarified by the buyer.

7. Guarantee
Goods are guaranteed for 24 months. This only applies to shortcomings or damage that have arisen under normal operating conditions and as a result of use according to the specification. It does not apply for shortcomings or damage that arise as a result of improper use, excessive operational demands, repairs attempted by non-qualified personnel or normal wear and tear.

8. Notification of defects
Defects must be notified in writing within 7 days of receipt of the goods. (Correspondence by e-mail is permissible). In the case of shortcomings recognised by ourselves, the goods will be repaired or replaced free-of-charge. Any commercial losses incurred as a result of the shortcomings will not be reimbursed. Transport costs for returning goods will be for the buyer's account. Any returns not notified in advance in writing will not be accepted.

9. Returns
Basically, all goods ordered can be taken back within one week. The buyer will be credited with the full amount. Conditions for returns: goods must be unmodified, in sound condition and in the original packaging. Transport costs for returning goods will be for the buyer's account.

10. Legal position concerning property
The goods remain in the ownership of Witschi until the full settlement of our claims on the buyer. This also applies if the goods supplied have been further processed, modified or sold on.

11. Customer data
All of the customer data specified in the online shop can be used by Witschi for marketing, market research and publicity purposes. However, under no circumstances will this data be passed on to third parties. The customer has the right to block the use of his/her data for the above-mentioned purposes. Please contact Customer Service if you wish to take advantage of this right.

12. Amendments to General Commercial Terms and Conditions
We reserve the right to amend our GCTC at any time. The GCTC as published in our online shop shall apply.

13. Applicable law and legal domicile
Swiss law shall apply. The legal domicile is Büren an der Aare, Switzerland.




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